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New Contributor

Credit Card Declined

Hi All,

 

I am from Indonesia and already subscribe using Logmein Central since 2013.

now i want to renew my subscribtion using credit card but why the Transaction Declined?

i can use my credit card on another website with no issue.

 

Does anyone have same experience with me?

 

Thanks,

Donny

1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Contributor

Re: Credit Card Declined

Hi Donny,

Are you sure the credit info is accurate, including the Name, Address, Phone, Expiration Date, and Security Key? 

If so, you may want to reach out to your bank to see why they declined our purchase attempt.

View solution in original post

3 REPLIES 3
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LogMeIn Contributor

Re: Credit Card Declined

Hi Donny,

Are you sure the credit info is accurate, including the Name, Address, Phone, Expiration Date, and Security Key? 

If so, you may want to reach out to your bank to see why they declined our purchase attempt.

View solution in original post

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New Contributor

Re: Credit Card Declined

Hi @AshC 

 

after check all the details now i already can process the renewal.

thank you for your reminder.

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New Contributor

Re: Credit Card Declined

I cannot renew my credit card. Help In the billing - billing chronology section it says

DECLINED