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New Contributor

How to Reduce Subscription

I seem to be unable to reduce my subscription from 100 to 50.  I am reducing my practice and growing close to retirement and no longer need 100 computers.  I tried calling sales and was on hold for 15 minutes.  I tried using the Pricing objection, but it would only allow for increasing my subscription.  Please help.

4 REPLIES 4
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LogMeIn Contributor

Re: How to Reduce Subscription

Hello @csfy,

In order to reduce a subscription you will need to contact Customer Support directly to confirm your identity and the current contract end date:  https://support.logmeininc.com/central/help/how-do-i-contact-support 

 

You can also create a case for email follow up if you cannot call directly into Support.

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New Contributor

Re: How to Reduce Subscription

I did get a support number and emailed my question since I was unable to get an answer to my phone calls.  I waited on hold for 15 minutes each time I called. 

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New Contributor

Re: How to Reduce Subscription

Well currently I have been on hold for 1hr 4 min

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LogMeIn Contributor

Re: How to Reduce Subscription

@SolutionJack I apologize for the support delays last night.  If you still cannot get through, please click my Community name to send a private message with your account login and contact info for a Support follow up.