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Forum Discussion

JoeyB's avatar
JoeyB
Active Contributor
7 years ago

Lock Keyboard and Mouse issue

Since the new Mojave update, and LogMeIn update added to the permissions (since the popup), when remoting into a machine, the input does not work (keyboard, mouse). The end user is able to type and p...
JoeyB's avatar
JoeyB
Active Contributor
7 years ago

The LMI is fully updated and has tried reinstalling twice since.

 

Officially, is LMI supported on the OSX Mojave platform?

 

 

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

JoeyB  Yes, Mojave should work well on the newest LMI builds, though we are investigating a few corner cases still:   LMI Central Release Notes

  • JoeyB's avatar
    JoeyB
    Active Contributor
    7 years ago

    I do not see any issues with Trend on my end.

     

    I did notice too that having to enable LMI specifically in the Preferences settings fixes this issue. It is an OSX issue with Mojave having end users have more control over app privacy. 

     

    I do see issues similar to this in Mojave for Backup solutions (Backblaze, Mozy, etc.)

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    jivatma  I apologize that I do not have more specific instructions per security vendors.  You may want to reach out to Trend for more information.

  • jivatma's avatar
    jivatma
    New Member
    7 years ago

    Hello,

    I am having the exact same issue with the exact same setup. LMI with mojave and trend micro worry free. When i reinstall I notice that I am being asked to go into security and add lmiguiagent as trusted in the privacy tab but i do not see the agent listed and searching for it in spotlight also shows up empty. As I have several remote users this is really an issue for me.