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Active Contributor

Logmein AV - Block Certificate credentials from sites (https)

Good Morning,

 

I have some site that require authentication by certificate already installed.

Whit LogmeinAV, even completely disabling each component not appear a little window that ask to proceed with cert authentication (see attached image), and site go in error.

 

I can only remove all AV and restart computer to do it.

 

Also insert iexplorer.exe (or other browser) and local appdata folder contain certificates no have success.

 

Cert.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Someone knows how to solve?

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

This is what we received from our account rep.  We have tested it and it does appear to work.  Looks like prior to LMI v.4.1.0.13002 turning off the traffic scan and anti-phishing feature doesn't really turn it off.  After 13002 and an uninstall and re-install of LMI-AV, it behaves as expected.  (on a side note, it may have introduced a new issue possibly causing network printing issues - but we are still tracking this down - but odd it has happened only on computers with 13002 and an uninstall/re-install of LMI-AV with these 2 components turned off).  

 

This issue is somewhat more complicated than it might look at first as Bitdefender is not about to replace their old Content Control driver (that causes the issue) with the new one via product update in the near future (only via clean installs). Our take on this was to completely shut down the related core module (called NetDefender, that provides Antiphishing and TrafficScan their functionalities) if both Antiphishing and TrafficScan are disabled. The new host (4.1.0.13002) contains this modification.

 

As a temporary solution one can update their LogMeIn host to 4.1.0.13002 and disable Antiphishing and TrafficScan via LogMeIn AV policy.

 

In the long run however, I would suggest running the batch script (attached) with O2M (as admin) and initiate a clean install of LogMeIn AV from Central afterwards.

 

To check whether the customer is using the new Content Control driver, run sc query bddci in a Command Prompt and make sure that it does not fail.

If it does fail, then the customer is using the old one (also if that's the case, sc query bdfwfpf should not fail)

 

Below is the batch script, save as a .bat file and you can run it as a One2Many task:

 

@echo off
FOR /F "skip=2 tokens=2,*" %%A IN ('reg.exe query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Endpoint Security" /v "UninstallString"') DO SET "UninstallString=%%B"
%UninstallString% /silent /remove
shutdown.exe /r /t 10

23 REPLIES 23
Active Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

I am having the same issue. Please fix quickly. 

Active Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

I also have the same problem, I already opened a ticket in support, I did not get an answer or solution to this problem.
Active Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

the same problem occurs when I try to access the portal https://pvp.giustizia.it when I access the portal with certificate authentication.

 

AccessoBloccato.jpg

Has anyone solved it?


Thank you

Active Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

problem with blocking access to other sites. it does not need a certificate for access, yet Logmein blocks it.

 

URL: https://srcnet.consorcioguaicurus.com.br/webrun/open.do?sys=SRN

 

Anotação 2019-07-31 162128.pngAnotação 2019-07-31 162150.png

Active Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

Highlighted
LogMeIn Manager

Re: Logmein AV - Block Certificate credentials from sites (https)

Hi,

 

We have identified an issue where enabling the HTTPS scan of Antiphishing is causing “random” HTTPS sites to not load at all even when Antiphishing is disabled. We are working to identify if this is a configuration issue or bug in the AV software.

 

Glenn is a member of the LogMeIn Community Care Team.

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Active Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

Hi GlennD,

 

Is there any ETA on a remedy for this?  I see that the last check in was ‎08-02-2019 05:12 PM.

 

Can you keep us in the loop on a solution and time frame.  Greatly appreciate it.


Thanks.

John

Active Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

Still waiting on a fix for this. 

Active Contributor

Re: Logmein AV - Block Certificate credentials from sites (https)

Hi GlennD,

 

Is there any update on this issue?  I am getting more and more complaints with the more deployments we do.   At this point, I would be happy if there was a way to effectively disable the service responsible for the issue.

 

Please provide an update when possible on the status to remediation.

 

Thanks!   John