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Active Contributor

No 'Install ActiveX Control' option - and black screen

On a refurbished Dell Win7 laptop, when I try connecting to a host, I'm prompted to Click 'Install ActiveX Control...', but there's no bar at the bottom. I can 'Click here to continue' for the list of Computers, but when selecting any of them, I get a black screen. Thoughts?

 

Thanks,

Pete

1 REPLY 1
LogMeIn Contributor

Re: No 'Install ActiveX Control' option - and black screen

@PFDG3  Hi Pete,

Activex is typically a plugin for Explorer.  If this is a problem there, have you been able to test alternate web browsers yet?