The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

kpwdoc's avatar
kpwdoc
New Contributor
6 years ago
Solved

Problem on Subscription

When my colleague register the hamachi he uses a wrong email address during purchases.

 

We tried to change the email address it is successful. However, when I edit my subscription. The change subscription is not showing. It agains asked ask either to use Free, Use Standard and Use Premium.

 

We already paid the standard subscription but we can't select it.

 

Please advise.

4 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    CabalRose  If you filed your case request using the link referenced above, and have not heard back from Support in several days, please post the case number here so I may investigate internally.

     

    Thank you.

  • CabalRose's avatar
    CabalRose
    New Member
    5 years ago

    Hi, I am having the same issue. tried to contact however, there is no answer from the support. do contact me using email, i am from Malaysia. thank you in advance