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New Contributor

Problem on Subscription

When my colleague register the hamachi he uses a wrong email address during purchases.

 

We tried to change the email address it is successful. However, when I edit my subscription. The change subscription is not showing. It agains asked ask either to use Free, Use Standard and Use Premium.

 

We already paid the standard subscription but we can't select it.

 

Please advise.

1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Contributor

Re: Problem on Subscription

Hi @kpwdoc

If your problem persists, please file a billing case for Customer Support to investigate internally:  https://support.logmeininc.com/central/help/how-do-i-contact-support

View solution in original post

2 REPLIES 2
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LogMeIn Contributor

Re: Problem on Subscription

Hi @kpwdoc

If your problem persists, please file a billing case for Customer Support to investigate internally:  https://support.logmeininc.com/central/help/how-do-i-contact-support

View solution in original post

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New Contributor

Re: Problem on Subscription

Thank you so much.

 

@AshC