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alliance1
New Contributor

Remote Printing - Printers Not Available

Hi, everyone,

 

We have a user who can see his printers listed in the Options > Remote Printing list, but they are unavailable when he tries to print something from an application (Adobe, Word, etc.).  I verified that there is a check mark next to the printer so it is selecte properly, but still nothing.  I'm able to see the printers when I login to my PC, but he's not able to see them when he logs into his.  Am I missing something?  A permission somewhere?

 

Any help would be great!

 

Thanks

2 REPLIES 2
smitdog
New Contributor

Re: Remote Printing - Printers Not Available

Looking for an answer to this also.  Anyone?

AshC
LogMeIn Contributor

Re: Remote Printing - Printers Not Available

@alliance1  @smitdog  Did you create custom GoToMyPC printer versions using the Client's printer driver on the Host computer?  

 

Reference guide: https://support.logmeininc.com/gotomypc/help/how-do-i-manually-enable-a-printer-1095226051