The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

telenberger's avatar
telenberger
Active Contributor
7 years ago

Using LMI Central to Apply Windows 10 Updates Fails

Been using LMI for at least 7 years and with the progression of Windows 10, the ability to push updates to all my computers isn't working like it once did. It used to be that once Central showed an u...
telenberger's avatar
telenberger
Active Contributor
7 years ago

13 business days since your lasp update, what's going on here?

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

telenberger   I have asked for an update around this issue, and apologize for the delays.

  • telenberger's avatar
    telenberger
    Active Contributor
    7 years ago

    2 months ago I posted about this issue, to date, nothing has changed and this morning I come into work to find all my computers have updated pending but when I tru and apply them I'm gering the same standard message: Details not yet available for  X updates. Please check again later

     

    I can't help but wonder if Log Me In is no longer a vialable option to manage computers.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      7 years ago

      My apologies for the delays.  If we could ask for some information I think we may be able to trace the problem further: 

      1. Windows Update log, preferably after going into Central and selecting "check for updates" for the host.
      2. Any other updates you're aware of that are missing or failing?
      3. Debug log from a sample host and screenshots of both Windows Update settings (and updates) and what shows in Central for updates.
      4. And an export of MSINFO32 from the host. (Please make sure the computer is restarted before capturing the info mentioned)
      5. A screen recording would also be very helpful, although not required

      You may send all this to the email alias 'gotoservice@logmein.com'.  Thanks.

       

      • telenberger's avatar
        telenberger
        Active Contributor
        7 years ago

        So months later you now asking for more information like support does and your assuming that it has something to do with my computer but this is multiple computers and I'm not the only user with this issue so how it is my machine? My environment? Etc, etc.

         

        I have invited you/Log Me In support to come and look at these logs all you want but no one follows up.

         

        The machine are all on Windows 10, version 1903, they are all running the latest version og LMI (12700)