The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Using LMI Central to Apply Windows 10 Updates Fails
Been using LMI for at least 7 years and with the progression of Windows 10, the ability to push updates to all my computers isn't working like it once did. It used to be that once Central showed an u...
Thanks for the info telenberger . We would greatly appreciate some more of the data points requested above in order to shed more light on the issue. If you can't email the alias, you can also call directly into support and referenc this feed. We have a ticket up, and engineers have now requested more background.
So your telling me to call into the samse support group that has passed this over multilpe times already as an internal issue? Well, that makes sense. I think that for all the money we have been paying yu and for all these years, support should follow up on this and contact me directly.
If a patch was all it took, I think they would have done it, but the fact remains that the people that are there now, don't know this program and aren't sure how to fix it anymore.
You would think that they would want to fix this. Don't even get me started on the LMIAV rollout and the lack of functionality on setting policies. You can't even do wildcard exclusions or network path or many other basic AV exclusions that most vendors are able to do. Very limited in functionality, but I digress.
- I just cant bear to move on. They have so many good things going, why cant they just patch this up?!?
You are correct, no product development since they were bought out or merged or what the hell ever, with GoTo, which by the way, also has horrible support.
Still an issue with me as well and we have almost 12k computers. I agree they need to just remove the function if it will not work correctly. There has been no product development or movement on anything in LMI central for quite some time. It is very disappointing.
I had an absolutely horrible call from their "support" yesterday.
Worst call ever.
I needed to remote into all my computers that won't update and provide logs for all, then I needed to verify my configuration of LMI to ensure the computers were pulling correctly and send that to LMI, then it would take a few days to get an answer from LMI as to why this isn't working.
Sorry, I don't have time for all that **bleep**.
Problem is not 2 months ago they told me that updates only become available to apply to computers when at least 100 computers in my company report the same update, then and only then can I apply, only problem is, I don't have 100 computers in my company, so how does that **bleep** work?
Support reads from a script, has no knowledge of the platform or its history. I started using LMI back with XP and never had an issue with updates, then when 7 rolled out there were a few hiccups, but support was helpful, knew the product and got back to you in a timely manner, even if it was a bigger issue that took some time, you still had regular communication with a knowledgeable person.
Now 10 rolls out and every version of 10 breaks LMI's ability to update computers like the program has been able to do in the past. Now its jump through this hoop, that hoop, bend over backwards and even after you do everything they ask, they come up with a new reason it doesn't work and start the process all over again.
LMI get your head out of your arse and either fix this or remove it from the program. You're not helping anyone anymore.
This is still an issue for me also, very frustrating. Has anyone seen / heard / solved? Thanks all!
LMI ARE YOU listening at all? Several functions have just been left languishing or just not fully developed in Central in my opinion. Windows updates being one that has just lingered for a very long time. Report functionality is not very useful especially when trying to run an inventory report that you can't just select a client to run a report on. So when I try run a report it is doing the report for 12k devices which takes the report super long to run, but I digress. LMI please fix this issue.
Over a year later and we are still having this issue Ash. I just hung up with support and they are talking to me like this is a new, never before heard of issue, how can that be when its never been resolved?
Yeah like telenberger said, I have this issue across multiple technicians and all our stuff is up to date. Still showing incorrect on my test case that I have been documenting on here. I wish LMI would listen and try to figure it out or at least respond.
No, this is the latest version, its been an issue for a VERY long time across multiple versions. They just don't accept that there is an issue and push it back onto us. LMI isn't the same supportive company they used to be.
- Could it be your version of logmein central installed in your host machines? I've reach out to them about getting the LMC software updated in a batch but I have not been able to get a clear answer.
Checked back in over the weekend and now reporting this from the console:
and yet again still not reporting correctly in LMI:
So came back over the weekend to check the test machine that I am using in screenshots and now shows only 2 updates not 3 like it did last week. LMI are you listening?? This is broke.
Exactly. This is one of their main selling points so yes, they need to get their heads out of their collective asses and fix this.
Yeah I need to be able to do this on a larger scale. I have 11000 computers that I need to try an manage, so they need to come up with a fix.
nah i've just got to the point that i dont care telling logme in of this kind of issues, it seems they never listen or care, remember the time when the antivirus section was empty?? i got the we are looking into it for about 3 months, now with this windows updates meh i just check every tuesday for updates take a screenshot and send it to all my user letting them know there are updates to be installed
Yeah we are seeing that as well on some other test workstations. I am only noting the one with screenshots to try and be consistent with the troubleshooting, but yes we are seeing the same thing. All different variations of issues on workstations, Servers doesn't matter.
And right now I have the opposite, LMI says there is an update but when I go to the computer and run Windows update, it says there are no updates.
Slowly trying to work itself out. Still should be much quicker in getting the information of what updates. Does not really make this scalable.
Here is my daily update of the ongoing LMI Windows update issue. Checked back in today and now it is showing 3 updates total with 2 still no details on, but I do have 1 showing up that I am able to do something with.
Went to the console of the computer and it shows the following. Well I guess it is getting closer to reporting correctly. As you see one of the updates is Servicing Stack update in February and LMI console should know about this update and be able to get the details about it.
LMI are you looking into this issue???
Showing 2 updates when I am on the machine
And still not showing correct in LMI
Just waiting for LMI to fix the issue
After the weekend still reporting the same. I am going to continue to put this in until LMI can figure this out.
Yes, you will see this change. I have had computers show there are X amount of updates available but LMI has no details and then after a reboot or if a user actually does an update on their own, the X amount will change. I have even seen it change when Microsoft comes out with a new cumulative update that contains multiple fixes. The bottom line is that if LMI can see there are X amount available then it should have detail on said update so it can be applied and it's no longer doing that
And all of a sudden I come back later in the day and it is only showing 1 update available, when clearly was 2 this morning. Details are still not available.
