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Ricardo369's avatar
Ricardo369
New Contributor
8 years ago
Solved

Windows 10 1803 i cant install the logmein client

i have tried installing on 3 computers with fresh installes and updates. every time i get Logmein Setup ended prematurley . is there a work around for this?
  • cala555's avatar
    cala555
    8 years ago

    The answer was just posted in another post that worked for me:  

     

    Try this, it worked for me. When downloading from the Add Computer within logmein central, it did not work. However, when downloading it from here, which I would have thought to be the same source, it worked:

     

    https://secure.logmein.com/logmein.msi

     

    It's either a different install package or they just fixed it and I happened to grab it right after.

     

    But If I had to guess, the error has to do with the account association. The LogMeIn Central version ties the user to the installer. This version requires you log in after you install. 

     

aqua_jon's avatar
aqua_jon
Active Contributor
8 years ago

Thanks, but when we login and need to choose our subscription the only option available is the free one - any idea?

nico2001's avatar
nico2001
Active Contributor
8 years ago

Yes, but if you go on and choose the Free Subscription (expiring in 2020, I think), it might work as it did for me.

  • aqua_jon's avatar
    aqua_jon
    Active Contributor
    8 years ago
    Thanks - it actually does, and client appears in the "Default group".
    Now I just need a way to handle this remotely - can't log in to LMI without remote access, kind of defeats the purpose of having a custom installer and don't want hand over credentials to someone at the far end.
    I've contacted LMI support, they have to fix this.
    Thanks again.