Windows Updates

I apprecaite your response and really wish that was the case. Unfortunately I have had multiple tickets open on this issue and the problem has only become worse. Support always want access to my client’s computers which is very inconvenient. I have however played along in the past. The annoying thing is this is a very repeatable issue and should be able to be investigated in house. If someone at LMI would setup a test computer and manage windows updates on it using LMI Central I pretty much guarantee you would see the dreaded "Details not yet available..." message very quickly. To make it easier make sure the target PC has Windows Defender enabled because those updates are processed thru WU and very often cause issues.

BTW - The last time I called in on this problem the tech told me this was by design and that it prevents dangerous or malicious updates from getting pushed. This was on the Friday after MS patch Tuesday and the patch causing the issue was a MS security update that amongst other things fixed a zero-day vulnerability. Not helpful at all. In addition, most of my patching takes place on weekends to minimize impact on my customers and  surprisingly there is still no phone support on weekends.