The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Your session has timed out or host went offline during your connection attempt.....
I am trying to provide to a client and I just keep getting the above message. I have connected to this machine in the past. Any help would be great. Are there diagnostic tools or tests I can run?...
Sorry, Daver99 --
The service levels on Chat/Email support are much lower than Phone support, so if this is pressing I would call directly into Customer Care at your earliest convenience.
Regarding your current connection failures, does this happen for all cleints? If so, have you tested off-LAN?
This problem is only happening with the one PC. It is located on the east coast, while I am west. Connections across town (off lan) do work though. This connection has worked in the past, with the computer on the same (wireless) network it is on now.
As for the support on the phone -- I was in holding for the next available operator for 20minutes before I hung up.
Ideally, I could give my client a URL to test against. I just heard from him right now again and it seems the computer in question can't access email either right now -- but can do some other online tasks... and I see its status as on or off in the logmein client.
Can you recommend any test procedures?
Thanks,
DR
One more question: should there be a windows defender firewall rule listed?
Daver99 Windows Defender rarely causes issues with LMI services. Reference doc: https://help.logmein.com/articles/en_US/Documentation/central-c-lmi-firewalls/?q=firewall&l=en_US&c=products%3Almicentral&fs=Search&pn=1
It sounds like this is isolated to one client in your case though, which is also demonstrating additional connection issues--- so I'd say it's just that PC or location. If there's no other security present, have you tried to connect to it while in safemode with networking?
