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Daver99's avatar
Daver99
New Contributor
8 years ago

Your session has timed out or host went offline during your connection attempt.....

I am trying to provide to a client and I just keep getting the above message.   I have connected to this machine in the past.  Any help would be great.  Are there diagnostic tools or tests I can run?...
Daver99's avatar
Daver99
New Contributor
8 years ago

Ideally, I could give my client a URL to test against.  I just heard from him right now again and it seems the computer in question can't access email either right now -- but can do some other online tasks... and I see its status as on or off in the logmein client.  

 

Can you recommend any test procedures?

 

Thanks,

DR

Daver99's avatar
Daver99
New Contributor
8 years ago

One more question: should there be a windows defender firewall rule listed?  

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Daver99  Windows Defender rarely causes issues with LMI services.  Reference doc:  https://help.logmein.com/articles/en_US/Documentation/central-c-lmi-firewalls/?q=firewall&l=en_US&c=products%3Almicentral&fs=Search&pn=1

     

    It sounds like this is isolated to one client in your case though, which is also demonstrating additional connection issues--- so I'd say it's just that PC or location.  If there's no other security present, have you tried to connect to it while in safemode with networking?

    • Daver99's avatar
      Daver99
      New Contributor
      8 years ago

      Thanks for the link  - I did have him relocate to a spot with a wire connection and now am able to connect.  The previous network was a "guest" wifi connection.  I'll look at the link - I don't know if possibly the corporate guest network is now more locked down?  I would like to know specifically why the connection fails.

       

      The wifi is a "public" network in windows, while the wired is running as private.  Which made me suspect firewall rules.

       

      DR

      • Daver99's avatar
        Daver99
        New Contributor
        8 years ago

        Hi again,

         

        I'm still looking for some kind of checklist I can go through for my client's connection.  e.g.

        What is the min speed of connection?

        How do I know if ports are open appropriately?

        Is there some test script I can run to verify the connection quality?

         

        (fyi I did get some response to my submitted web support ticket.   After three emails back and forth I was asked if the computer was turned on...  :-P)