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Your session may have timed out or the host may have gone offline
The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard. The remote host says it is in session however w...
AshC the age of the PC's vary from brand new to 5+ years old. The issue is not more frequent at any one location. Isolating the times is difficult because it is only discovered when remoting in, which can be as long as 6 months between remote sessions. If you direct me to the relevant log file directory I'll get the most recent occurance uploaded for engineering to review.
casascoco Did the dashboard show these PCs as 'in session' already, or did that happen only after your innitial connection attempt?
casascoco This could very well be caused by something on the host side, stopping the initial attempt. Please check that there are no pending OS updates. Could you reach out to Customer Support by phone when you have someone at one of the problem PCs to troubleshoot?
2nd April 2019
Hi,
Did you mange to get to the bottom of this problem? Support have been trying to resolve this issue for me for the past 4 months and I still have this issue on 100's of hosts.
I would really appreciate if you could let me know if the issue has been resolved and if so, how.
A desperate LogMeIn Central User
