The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

casascoco's avatar
casascoco
Active Contributor
7 years ago
Solved

Your session may have timed out or the host may have gone offline

The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard.  The remote host says it is in session however w...
  • AshC's avatar
    AshC
    7 years ago

    casascoco  This could very well be caused by something on the host side, stopping the initial attempt. Please check that there are no pending OS updates. Could you reach out to Customer Support by phone when you have someone at one of the problem PCs to troubleshoot?

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

casascoco DaveSC  Debug logs could certainly lead to a fruitful ticket here.  Did you guys send those into support by chance?

casascoco's avatar
casascoco
Active Contributor
7 years ago
I offered to, but they were insisting on remoting in instead of looking at logs.