The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Your session may have timed out or the host may have gone offline
The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard. The remote host says it is in session however w...
@casascoco My issue is that once I cannot remote into the host, I cannot get the log files. Unfortunately, by default, the logging is disabled, therefore the struggle of creating a new host preference and associating it to the hosts and sending it down is a major challenge in that it does not sent it!
So my catch 22 is that I cannot get the logs enabled and if I have, then once it fails I cannot get the logs!
I have the logs from the client app, but apparently, those are of no use on their own.
