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Forum Discussion

oscarwingartz's avatar
oscarwingartz
New Contributor
7 years ago

how does logme in checks which driver version is missing??

I'm getting a driver update available in the console  - Intel Corporation - Display - 2/28/2018 12:00:00 AM - 23.20.16.4973 but the laptop already has a newer driver I have already tried uninstall...
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

oscarwingartz  If you are noticing that a 'skipped' update is causing the reporting to be off target, we can certainly investigate possible resolutions with you.

oscarwingartz's avatar
oscarwingartz
New Contributor
7 years ago
Nope it's not a skipped since it was delivered via windows update, from a fresh install
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Are there specific commonalities like OS version, manufacturer, or start date that these PCs have in common?

    • oscarwingartz's avatar
      oscarwingartz
      New Contributor
      7 years ago
      yep they do, all of those laptops have windows 10 enterprise, all are lenovo but not the same models and start date it's the uncommon thing
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        7 years ago

        I've checked for similar cases on this issue, but don't have any other customer reports like it lately.  Would you be able to create a case with Customer Support when you have one of the affected PCs avaiable to troubleshoot?