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New Contributor

Billing issues

Has anyone had issues with the billing process? I have been charged for services that were not provided, and now am being double billed - and on rasing the issue, told to wait for someone to contact me.

 

-Mani

3 REPLIES 3
LogMeIn Contributor

Re: Billing issues

Hi @maniakella ,

Although we do not discuss billing or pricing concerns on the Community forums, if you have a case number we can always check on the status for you.

New Contributor

Re: Billing issues

This happened to me last year and here we are again another year another phantom bill. I have no access to anything but hey go ahead and bill me

LogMeIn Contributor

Re: Billing issues

@jtyndale  Did you create a case with Customer Support last year?  If so, please give me the case number so that I may follow up with the investigation and see what happened.