Hey @jzorn @cronin ---- Do you have a customer support case number that I may reference? If you lost it, you can also click on my Community name here, to private messageme your login email address for reference. I want to follow up with the case work to ensure everything possible was troubleshot.
I have the same problem – caps lock stuck on – which meant I couldn't log into our file sharing service on the remote. Very frustrating. Using a Mac (fully up to date) both ends and caps lock not turned on either machine.
@jzorn Sorry, that number isn't coming up at all for me in the past year: 08489579
Please double check this number, and/or click on my Community name to confirm the email used for the Central login / case creation.