The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Verricom
5 years agoActive Contributor
Command prompt closes immediately on connecting
I have various client machines which for no obvious reason refuse to let me open working command prompts, when I do so all that happens is a black window opens with a 110x41 sign in the middle that t...
- 5 years ago
Pressing F5 to refresh screen (Connection closed.) fixed for me.
AshC
5 years agoRetired GoTo Contributor
Verricom Can you check the LMI version installed, and if it hasn't been updated recently try using this new build download to see if it helps: https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89
Verricom
5 years agoActive Contributor
I have downloaded and tried that build on about a dozen machines and still the exact same problem occurs, the session appears to start to open but immediately fails to connection closed. See image attached to this post.
Any further ideas ?
- StuH295 years agoActive Contributor
This was happening to me also. Computer was on a different subnet. After remoting in to the machine and turning off the firewall to test, this seems to have been the culprit. The command prompt connected correctly. Turning the firewall back on again reverted back to the original issue.
- gmo_navarro5 years agoNew Member
we have remote environment of hundreds of computers on different subnets, tied the solution and it has nor worked, i tried on 3 different computer with 3 different settings on them and different os versions, same issue, just tried on another computer and same issue, any specific or direction on troubleshooting this?
have uninstalled. reinstalled, flushed dns on current laptop, updated windows, lan/wifi driver, installed most recent client, no firewall, antivirus disabled connection still closed
computer 2 is on the same network and subnet as test subject still same issue, no firewall os version windows 10 pro build 1673
computer 3 different network connected via vpn old version of logmein, and pre 21h or 20h windows no firewallany ideas or suggestions would be greatly appreciated.
get connection closed
- AshC5 years agoRetired GoTo Contributor
It seems from reports that the cause may not be fully reliant on local firewall settings. If you've already confirmed your firewall is not related, can you please create a case with Customer Support so we can fully document the affected environment?