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New Contributor

Deletion of account and end of trial

Hello!

 

Last Sunday, I signed up at LogMeIn Hamachi and I now seem to have a trial of LogMeIn Central. I do not this account at all, even not for Hamachi, only because of a fallacy I thought, that I need an account for my use of Hamachi.

 

I have already written at Sunday to the support, I get at Monday the response, that I should confirm, that I would like my account to be deleted. At the same day, I confirmed this (wrongly?), than I got at Thursday a survey. I replied than if something was wrong, but I have not got an answer yet.

 

Now, two things:

 

First: If a member of LogMeIn Team reads this, could he/she delete my account named Altsprachenfreund@gmx.de. My ticket number was 03863738.

 

(Second: What happens, when the trial ends? Becomes it automatically a premium account, liable to costs, or can I decide, whether I want to become a premium user or to delete my account?)(only important if the Team, whyever, does not delete my account.)

 

Yours sincerely, Altsprachenfreund

1 ACCEPTED SOLUTION

Accepted Solutions
Retired LogMeIn Contributor

Re: Deletion of account and end of trial

@Altsprachenfreu 

 

LogMeIn Central includes Hamachi, and trialing Central is actually the only way to trial the Hamachi software. After your trial, you will be asked to purchase, and have the option to decline the offer. There will be no obligation to purchase and no automatic charge.

 

If you plan to continue with any version of Hamachi, I would recommend keeping your account active. At the end of the trial you can choose one of the Hamachi subscriptions that suits you best. (Your account has not yet been deleted.)

 

I hope this helps. Please let me know if you have additional questions.

 

Thanks

 

Katie





Katie is a member of the LogMeIn Community Care Team.
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6 REPLIES 6
Retired LogMeIn Contributor

Re: Deletion of account and end of trial

@Altsprachenfreu 

 

LogMeIn Central includes Hamachi, and trialing Central is actually the only way to trial the Hamachi software. After your trial, you will be asked to purchase, and have the option to decline the offer. There will be no obligation to purchase and no automatic charge.

 

If you plan to continue with any version of Hamachi, I would recommend keeping your account active. At the end of the trial you can choose one of the Hamachi subscriptions that suits you best. (Your account has not yet been deleted.)

 

I hope this helps. Please let me know if you have additional questions.

 

Thanks

 

Katie





Katie is a member of the LogMeIn Community Care Team.
Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a star with the Kudos button.
Need more help? Search the knowledge base or contact Customer Care.

New Contributor

Re: Deletion of account and end of trial

Yes, that helps. I worried, that I automatically have to pay anything. But I really do not think that I need anything of LogMeIn, because the game, because of which I used Hamachi, is not hosted about Hamachi anymore. 

 

So please delete my account nevertheless.

 

Thanks and Greetings, Altsprachenfreund

Retired LogMeIn Contributor

Re: Deletion of account and end of trial

OK sure, I have sent you an email, please reply and we can proceed with deleting your account.

 

Katie





Katie is a member of the LogMeIn Community Care Team.
Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a star with the Kudos button.
Need more help? Search the knowledge base or contact Customer Care.

New Contributor

Re: Deletion of account and end of trial

Hello!

 

I have responded You, but have not got an answer yet. Maybe something with my confirmation was wrong? Please response!

 

Greetings

New Contributor

Re: Deletion of account and end of trial

Hi Logmein team, I need to delete my account but I could not find the option, please delete my account completely or indicate me how I can delete it

Regards.

LogMeIn Contributor

Re: Deletion of account and end of trial

Hi @jonathan910728 ,

You can request cancellation or deletion of your LMI Pro account by contacting Customer Support directly:  https://support.logmeininc.com/pro/help/how-do-i-cancel-my-logmein-pro-account