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Maximum2000
New Contributor

Do I have to call to cancel?

Why in the world would you require people to call to cancel a subscription? Get with the times and make this a feature of your site. You ask people for money to sign up provide the same level of support by taking people's money.

 

This type of practice is reeking sleazy company.

5 REPLIES 5
THEODORA
New Contributor

I am trying to cancel

PLEASE I AM WRITING FROM GREECE. I AM TRYING TO CANCEL MY REGISTRATION AND GET THE REFUND

 

CAN SOMEONE REPLY TO ME HOW DO I CANCEL IT ? YOUR BUTTON CANCEL REGISTRATION DOES NOT WORK

 

THANK YOU

AshC
LogMeIn Contributor

Re: I am trying to cancel. I do not use the service and was charged $349.99 on 02/20/21. I can't ...

@THEODORA  I'm sorry you cannot handle this type of request online.  However you don't have to call into support directly, if you create a case through the support site online:  https://support.logmeininc.com/central/help/how-do-i-cancel-my-logmein-central-account

SimWare
New Contributor

Cancel subscription

I want to can cel my subscription.

I read I had to make a phone call because this internet platform
doesn't allow to do it online !
So I did everything you asked me.

Filled the form to get called by telephone, got the mail with reference 15121147,
but noone ever called me.
My credit card is however regularly charged - online - .
So, could someone - PLEASE -  sort this ?
Thank you.

AshC
LogMeIn Contributor

Re: Calling to cancel a subscription???

@Maximum2000  While I'm afraid we do not handle billing inquiries on the Community side, I can tell you that creating a case for email follow up is also an option to receive supporthttps://support.logmeininc.com/central/help/how-do-i-contact-support 

AshC
LogMeIn Contributor

Re: Cancel subscription

@SimWare  You don't have to call into support, but you must contact them to request any billing changes: https://support.logmeininc.com/central/help/how-do-i-contact-support