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Active Contributor

Re: Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

I have the same problem and all the machine with Webroot seem to have the issue, not the one I have without it. How do I add an exception for it? I was looking for the folder for LogMeIn to add to the list of exceptions but not sure what it is for OSX.

Active Contributor

Re: Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

Follow-up to my last message, I tried disabling webroot with no success. The computers with issues do have webroot.

Active Contributor

Re: Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

 

Secure Anywhere Main Screen.jpgAdvanced Setting Realtime Shield.jpgI don't know if this is going to help you but this is where I shut off my Secure keyboard entry mode. 

Let me know if this solved your problem. I fought wit this issue for a long time.

Active Contributor

Re: Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

Thanks for the response. I thought that was the place to do it. I did it from the machine I am trying to connect from. Should I also do this on the machine I am trying to connect to?

Active Contributor

Re: Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

I turn this off on all computers running webroot.

Active Contributor

Re: Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

Okay, I tried it on the host machine but it did not resolve my problem sadly. Here is a screenshot of the option I de-selected on both computers. Does that look right? I opened up a support ticket.WebrootSecureKeyboardDisabled.JPG

Active Contributor

Re: Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

You have the correct settings for Webroot. 

The version of Mojave that I am running is 10.14.2 if that helps you at all.