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username8
New Member

How do I cancel my subscription?

Please stop my billing and I dont want to pay it..and please change my account to trial

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: CANCEL SUBSCRIPTION

Hi @WentFrom,

 

I have submitted a cancelation support ticket for you. I do see your calls over the last week, but none show a hold time as you describe. 

 

For anyone else wishing to cancel, when you contact us through our support site you will have the option to Call Support or Email Support your request



 

Glenn is a member of the GoTo Community Care Team.

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54 REPLIES 54
MZ1
New Member

Please cancel my auto-renewal subscription, nobody is answering your phones!

Will somebody please contact me so I can cancel my subscription, why is this is hard, near to impossible?????

 

nobu0213
New Member

How do I Cancel my LogMeIn Pro Account

How do I Cancel my LogMeIn Pro Account

I would like to speak Japanese and call support,

but it is said that it is after hours.

Please tell me the support time.

AshC
Retired GoTo Contributor

Re: Stop my billing

Hi @username8 

I'm sorry we can't handle billing requests through the Community.  Here is an article where you can contact Customer Support for billing requests: https://support.logmeininc.com/pro/help/how-do-i-cancel-my-logmein-pro-account 


Ash is a member of the LastPass Community Care Team.

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dvc
New Member

cancellation of subscription

Please write an e-mail for cancellation of subscription from Czech republic.

AshC
Retired GoTo Contributor

Re: cancellation of subscription

@dvc You can open a ticket for LogMeIn support through this support page: https://support.logmeininc.com/central/help/how-do-i-contact-support 

 


Ash is a member of the LastPass Community Care Team.

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SDFDAFADFA
New Member

How do I close my account!? I can't call support.

How do I close my account!? I can't call support.

Thanks

AshC
Retired GoTo Contributor

Re: How do I close my account!? I can't call support.

SDFDAFADFA You may also create a billing support request on the Support site:  https://support.logmeininc.com/central/help/how-do-i-contact-support 


Ash is a member of the LastPass Community Care Team.

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GTC8083
New Member

CANCEL SUBSCRIPTION

I want to cancel my subscription on the expiry date ?

AshC
Retired GoTo Contributor

Re: CANCEL SUBSCRIPTION

To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in which is displayed on all support articles.

 

 

** If you cannot find a local telephone number there, then use the 'Open Ticket' option to receive an email follow-up from Support.

 


Ash is a member of the LastPass Community Care Team.

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