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Forum Discussion

username8's avatar
username8
New Member
6 years ago
Solved

How do I cancel my subscription?

Please stop my billing and I dont want to pay it..and please change my account to trial
  • GlennD's avatar
    GlennD
    2 years ago

    lw2403 

     

    To modify or cancel a subscription

    To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

     

     

GTC8083's avatar
GTC8083
New Member
6 years ago

I want to cancel my subscription on the expiry date ?

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in which is displayed on all support articles.

 

 

** If you cannot find a local telephone number there, then use the 'Open Ticket' option to receive an email follow-up from Support.

 

  • altafedelta's avatar
    altafedelta
    New Contributor
    3 years ago

    I opened the unsubscribe ticket as indicated, but I get no response.
    How is it possible to formalize the cancellation of the service?
    The Italian telephone numbers are not active. Thank you

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi altafedelta, our system registered your calls today, but it looks like you disconnected before you spoke with a representative. A support ticket is open for your cancelation request and our Support team will contact you to assist.

       

      • WentFrom's avatar
        WentFrom
        New Contributor
        3 years ago

        Same experience. Something is seriously wrong at JoinMe/LogMeIn/GoTo, to put it mildly. On hold for more than an hour with a ticket number solves nothing, they simply do not answer. Not to mention how ridiculous it is not to be able to stop a subscription online that had to be started online.

         

        Sent registered cancellation letter to corporate adress and stopped automatic payment by PayPal. Phone records etc. in file to prove anything possible tried to cancel. Should have never subscribed.

         

        P.S. No need to start asking me here on behalf of GoTo which numbers we called or similar. Tried everything the Support pages show, everything.