Forum Discussion

username8's avatar
username8
New Member
6 years ago
Solved

How do I cancel my subscription?

Please stop my billing and I dont want to pay it..and please change my account to trial

  • GlennD's avatar
    GlennD
    2 years ago

    lw2403 

     

    To modify or cancel a subscription

    To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

     

     

60 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Chok, I sent you a private message yesterday. I am waiting on your reply.

     

  • Chok's avatar
    Chok
    Visitor
    2 years ago

    Pls let me know other way. Your Contact Us form don't have Korea nation number(+82) So I can't do this.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi lw2403, I see that you started a support ticket already, it is in queue and someone will contact you to assist.

     

  • lw2403's avatar
    lw2403
    New Contributor
    2 years ago

    hello,

     

    is there any other way to contact the customer care team besides phone calls?

    i am in Indonesia, which is not listed on the country list

    give me an email address that i can get in touch

     

    thanks

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    lw2403 

     

    To modify or cancel a subscription

    To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

     

     

  • lw2403's avatar
    lw2403
    New Contributor
    2 years ago

    Hi,
    i would like to cancel my subscription, and cancel the annual auto payment
    please kindly help how am i able to cancel them

    thanks

  • prochema's avatar
    prochema
    New Member
    2 years ago
    I've just also filed for the cancellation of my subscription.
    I need to say that there is no simmetry between making and cancelling a subscription 😞
  • CherriCola's avatar
    CherriCola
    New Member
    2 years ago
    I wanna cancel my subscription, I looked all ovee the website and theres no qay to cancel. I need rhat money in my account and your taking it deom me without even letting me cancel. I don't use this service anymore nor want it. Please cancel it and gave me that money back, I need that money.