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Forum Discussion

Misogi's avatar
Misogi
New Member
6 years ago
Solved

How do I delete my account?

Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem ...
  • GlennD's avatar
    GlennD
    3 years ago

    To cancel a trial

    To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.

     

    Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.

    To modify or cancel a subscription

    To cancel your account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for Central at this time.

     

    To Delete your Cancelled account: 
    If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management Portal
     
    Why don't you get a direct phone number?

    Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.

    There is no toll-free number for my location?

    An option to Email Support should also displayed if you do not speak English or Spanish.

     

     

     

     

     

     

     

     

KLOKO's avatar
KLOKO
New Contributor
6 years ago

I already used the link which takes me to a page with other options, i choose LogMeIn Pro and it then takes me to another page where i cannot find a place i can submit an issue. Please advise asap. 

  • Former Member's avatar
    Former Member
    6 years ago

    please delete my account!

    • ricargv's avatar
      ricargv
      New Member
      5 years ago

      I also would like to have my account with all my personal info deleted.

      Thanks

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        ricargv  Did you already follow the solution instructions on this thread?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    The review process can take a few days.  I appreciate your patience while the case request is completed.

  • KLOKO's avatar
    KLOKO
    New Contributor
    6 years ago

    Thank you, I was able to crate a job case using that link. 

    Case number is :

    13796977

    Please confirm termination

    Thanks again