The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Misogi
6 years agoNew Member
How do I delete my account?
Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem ...
- 3 years ago
To cancel a trial
To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.To modify or cancel a subscription
To cancel your account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for Central at this time.
If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management PortalWhy don't you get a direct phone number?Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.
There is no toll-free number for my location?
An option to Email Support should also displayed if you do not speak English or Spanish.
slipknot954
6 years agoNew Contributor
Hello everyone. How can I clear my credit card information in the "Payment method"section?
- Brendalia6 years agoVisitor
Hello,
To delete your Credit or Debit card information, log in to your Typeform account, and click on the top-right corner to expand your user menu, then select Settings:
Now click on Plan & Billing, and scroll down to see the Your payment details box:
Click Delete info.
You'll see a pop up message asking you if you are sure.
Click Yes, delete info if you are!
- anythinguwan5 years agoNew Member
I have email to ask for cancelling the service, but I found out that, LogMeIn still charged for the subscription fee. I really disappointed on this. I went to search whether can delete my credit card information, it sound like no any button or pages could do this.
I felt that I got cheated by this company. very very very disappointed.
- AshC5 years agoRetired GoTo Contributor
anythinguwan If you received confirmation of the subscription cancellation by Customer Support before the renewal date, please post the case number here so I can check the status.
- AshC6 years agoRetired GoTo Contributor
slipknot954 We typically keep billing info on file in case there's an issue with the last purchase made. If you close your account down, much of the credit info is removed after 6-12 months.