The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

FilaHelp1's avatar
FilaHelp1
New Contributor
6 years ago

Invalid Email Format - Catalina OS

Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's ema...
macpro03's avatar
macpro03
New Contributor
6 years ago

I am having the same issue. At some point within 24+ hours of continous trying, it will just work. Otherwise, I am getting the same issue constantly. Downloading latest LogMeIn Control pannel for Mac OS on their website. Currently running Mac OS Catalina. 

 

@LogMeIn Please get this fixed!

macpro03's avatar
macpro03
New Contributor
6 years ago

Just to clearify, even rebooting doesn't always fix it. We are using 2-step authentication as well.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Thank you for the update.  We are getting closer to a resolution now, and I'll let you all know if we need more data to complete the fix.

     

    • ruskie's avatar
      ruskie
      New Contributor
      6 years ago

      I am experiencing the same thing. I try to log on with the logmein client and for some reason, when I use the correct credential combination, it turns the @ into %40 and responds with an invalid email address error.

       

      I was beginning to think my machine (MacMini running Catalina)  was somehow compromised until I saw this thread here showing that others are experiencing the same problem.

       

      Any suggestions? Please! 

       

      I am all ears and I will try.

       

      Thanks

      • dterrot's avatar
        dterrot
        Visitor
        6 years ago
        I'm still getting this issue. Do you know if there is a fix?