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HectorLarks
Active Contributor

Re: LMIGUIAgent Mac - to remote control this host, logmein needs accessibility permission "pop-

This is LogMeIn insulting our intelligence and patronage at this point.
canon
New Contributor

Re: LMIGUIAgent Mac - to remote control this host, logmein needs accessibility permission "pop-

This is horrible indeed: Can you suggest a comparable but affordable solution to LMI? Thank  you.

AshC
LogMeIn Contributor

Re: LMIGUIAgent Mac - to remote control this host, logmein needs accessibility permission "pop-

@canon  I am sorry, but all applications on the newest Mac operating systems require this access request be acknowledged by the local user before setup is complete.  There is no workaround that we know of to gaining these control methods on the newest Apple OS.

zipolimg
New Contributor

Re: LMI showing Pop up after update looking for Accessibility Permission

Your answer isn't very helpful after I've gone through the Accessibility steps four times, restarted the computer countless times, and the popup still appears asking for Accessibility permission.  What does it take to get rid of this annoying popup?

AshC
LogMeIn Contributor

Re: LMI showing Pop up after update looking for Accessibility Permission

@zipolimg  There may be a problem with the way you are installing LMI Pro there, if the message continues to return each time.  Have you contacted Customer Support to troubleshoot in depth?

aManHasSaid
New Contributor

Re: LMIGUIAgent Mac - to remote control this host, logmein needs accessibility permission "pop-

Terrible customer service.

There is no excuse for you not emailing all your customers that this issue was going to happen and locking everybody out - while they are traveling
AshC
LogMeIn Contributor

Re: LMIGUIAgent Mac - to remote control this host, logmein needs accessibility permission "pop-

@aManHasSaid I apologize for the frustration with this security change.

 

To be clear, this was an Apple decision to change access permissions and security protocols. Unfortunately there is nothing that LMI can do to work around their new requirements besides allowing full access at the Mac endpoint.

AlanH3
New Contributor

Re: LMIGUIAgent Mac - to remote control this host, logmein needs accessibility permission "pop-

I have now completed the requested access verifications 3 times and the pop-up continues to appear at login.  Should I delete and reinstall Logmein to remedy this?

ThoughtDifferen
New Contributor

Re: LMIGUIAgent Mac - to remote control this host, logmein needs accessibility permission "pop-

Now you also have to give it permission to use the microphone in the security panel on MacOS. Then reboot.
Unbelievable. 30 machines appeared with the message this morning.
pardue
New Contributor

Re: LMIGUIAgent Mac - to remote control this host, logmein needs accessibility permission "pop-

how do I turn it off.

i set the settings, but it continues to pop up

I can login using logmein, but it wont stop popping up.