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IanMc
New Contributor

LogMeIn screen resolution menu settings options missing

I am unable to adjust the screen resolution of the host system or in the LogMeIn software. I was able to do this in a previous version of LogMeIn. The other anomaly I notice is that in the host system it shows 4 monitors connected when viewed from LogMeIn even though there are only two. When sitting at the host system it displays only 2 monitors in the settings menu which is correct. I want to change the resolution as my remote screen is 1366 x 768 but the host resolution is 1920 x 1020. I am running Windows 10 OS.

5 REPLIES 5
AshC
LogMeIn Contributor

Re: LogMeIn screen resolution menu settings options missing

@IanMc   Can you try installing this new test build to see if it improves your performance on the host PC?   https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89 

IanMc
New Contributor

Re: LogMeIn screen resolution menu settings options missing

Hello Ash C.

 

The updated software you emailed to me doesn't solve my problem.

I still cannot adjust the host system display screen resolution either remotely or using the LogMeIn software. The host system has "greyed out" the display resolution option.

AshC
LogMeIn Contributor

Re: LogMeIn screen resolution menu settings options missing

@IanMc  Are the host monitors being reflected in the settings?  

 

Are they both physically attached, and if so how? 

 

Are you able to manually adjust the host resolutions while remotely connected? 

IanMc
New Contributor

Re: LogMeIn screen resolution menu settings options missing

Hello Ash.

 

Thank you for your reply.

I can do all the adjustments to the displays when I’m sitting in front of & operating the host system.

However, when I’m working remotely using LogMein, I cannot adjust the host monitors resolution & my remote system shows 4 displays even though there are only 2 connected to the host system. Admittedly, Displays 1 & 2 have the adjustment menus “greyed out”, so I assume they a “phantom” displays.

The reason for me wanting to change the resolution of the host system displays is because my remote display resolution is 1366x768 and the host display is 1920x1200.

In a previous version of LogMein, I was able to change the resolution from a selection in a drop-down menu. These options are now missing with only the “match resolution” and the host display screen resolution as options.

 

Regards,

 

Ian McBurney

AshC
LogMeIn Contributor

Re: Can't match resolution

@IanMc  Could you please confirm the LMI build installed, as well as the affected host operating system?

 

What type of graphics hardware is installed on this Host PC?