LogMein Pro Crashes using OSX Mojave

I hadn't checked that but it is set to Greyscale when Inactive.

I get a completely black screen when LMI isn't the active window.

Rob-B  Have you confirmed this settings is not active on your Mojave host?

I've got this problem too, I can't see the screen I'm working on when I switch to another window since I installed Mojave.

I'm assuming this complete blanking out of the screen when inactive now (or leaving fully coloured) is a temporary fix? I suppose having it remain in colour is perfectly fine, but for ten years or more it's been grey when inactive.

Confirmed

Folks:

I use logmein client to connect to a computer across the Atlantic, and had this same problem.  I notice that the new logmein client update, version 4.1.6934  appears to have solved the crash problem that occured if you opened another window.   What a relief!

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GlennD wrote:

edhans greying out non-active windows is a pretty standard UX method of highlighting what is in focus. Since that is what we have been doing up until now, it's more consistent to still do something. 

 

You can still disable greyscale in the client to disable the effect if you prefer.

 

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Interesting. I am not a developer, but in just looking at how macOS and Windows handle apps that are not in focus, none of the apps I use, besides LogMeIn, switch background apps to greyscale or black. They just show the apps in their normal color. This includes Chrome, Safari, Office apps (Excel, Word, etc.), Power BI Desktop, Evernote, Crystal Reports, Edge, NotePad++, all of my Mac apps (Messages, Reminders, etc.).

None of them go greyscale when not the active app.

Can you give other examples besides LogMeIn where it is standard to switch to grayscale when not active?

Seems to  me it is better to do nothing and leave the apps visible and in color vs a black box.

So I've had the crashing issue since getting Mojave and just yesterday it started working properly.

My client is 4.1.6934 and the Plugin is 11.0.1957.  When I check for updates, it says no updates.  So either it update without me knowing or it just started working.

I'm able to switch windows and the LogMeIn window doesn't grey out in the background when it's not the active window.

I'm not sure what happened, but for now it's working.

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GlennD wrote:

Hi edhans

 

That is correct, at least for the time being. Mojave removes our access to use grayscale, possibly due to the introduction of their dark mode option. I believe our team will be researching if there is a new way to enable a grey screen in the future.

 

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GlennD - why not just do nothing? No other app goes grey or black when I switch. Why would I want apps to do that? Makes no sense to me at all.

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GlennD wrote:

Hi,

 

We released a fix for this issue this morning. The cause was related to an API change Apple introduced that affected the grayscale we used for the inactive state. We will now use a black screen for the inactive state. 

 

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What? Black screen? So if we want to look at the LogMeIn screen we are logged into to get data and put it in another app, we cannot as your screen will go black?

That makes no sense.

I've just tried it and yes it works. What a catastrophic bloody issue over something so small...

I agree with HectorLarks. A MAJOR productivity killer since JUNE over something so small? Indeed, where ARE the mac developer team for nearly 4mths?

wooooowwwwwwww thats the issue? THAT WAS THE ISSUE? greyscale when inactive?!?!?! I've been dealing with this productivity killer bug ever since Mojave came out in beta. Where's the mac developer team? On vacation? 

tomiette throws shade over the entire LMI dev team :-)

also confirmed as working - thanks for the workaround!

alos confirmed to work for me too!  thanks for the workaround!

Thanks for sharing.  I will try that Workaround tonight when I arrive at the home office.

Confirmed! Unchecking this option worked for me as well.