MacOS Catalina Support

We also need to adapt the solution to use Jamf to manage the Macs so they can accept sessions with logmein.  

I have this same issue on several of my machines, afer many attempts to fix it on my own I finally called the logmein support line for advice.  I spent over an hour troubleshooting this issue with them and in the end they were totally useless and blamed it all on the MacOS.  When it became clear they ran out of things to "try" they became rude and told me it was not their issue and deferred me to Apple.  This is clearly an issue with their software but judging by their attitudes they have no intention to address it.  This last support (lack of support) experience was the final straw for me with this rediculously overpriced software, I will not be renewing my subscription to this service after it expires.

BTW... its comical to see that I was the one who started this thread back in October 2019 and there is still so much activity on these MacOS issues, all the while LogMeIn has done nearly nothing to correct their software to help their customers.

I have Catalina 10.15.2.  Have installed 64 bit version of app.  Every time I restart computer, Security and Privacy in System Preferences opens up.  I have all the requisite boxes checked off (and in fact remote control works from another computer), however after 10 restarts, the Systems Preferences dialog opens.  I have checked login startup settings and dock settings, and Systems Preferences is not supposed to open upon startup.  I have installed and reinstalled LogmeIn several times.

Please advise fix. 

In the Mojave/Catalina OS
Go to System Preferences: System and Security, Privacy Tab then go to
Accessibility,( Click the lock at the bottom to make changes), enter credentials, then put check marks anything LMI(LogMeIn or G2p GoToMyPc Related (for your plan, including gotoassist if subscribed) also look fo BASH (very important for mouse control)and AESERVER ,
Then go down to all other folders expecially Full Disk Acces and SCREEN RECORDER put check marks.
Click lock to save changes, and then restart if that doesnt work go back again two more times Restart go back to system preferences, and that should, do it.

If you are having any trouble installing, then get rid of any antiviruses.

Full Disk Access is when we are remoted in with the client app and need access to the machine, If you see LMIGuiAgent or Logmein in there, pleae put a check mark in there and click the lock at bottom to save changes.

Thank you for contacting LogMeIn.
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 Anyone who has Mojave Mac or Cataline is advised to go to System Preferences, Privacy and Security, then Privacy tab then Accessibility on the left,  click the lock to make changes, enter Mac Credentials, then make sure check marks in LmiGui Agent and Lmi then go down to Input Monitoring, put check marks in anything lmi related. go down to Screeen Recorder and do the same instructions and then full disk access.

So total you should be looking for Accessibility, Input monitoring, Full disk Access, and Screen Recorder, and checking off anything LMI(logmein ) related. 
If that doesn't solve the issue, then restart the Mac and go back to these instructions

No, I have not.   I did place a call to LogMeIn tech support. The Macbook 3000+ miles away called in to Logmein also and we had about a 45 min call where LogMeIn tech used the Rescue product to connect to the host machine and the client machine and worked through the security and privacy settings. Then the tech pulled in a level 2 support person to the problem. I couldn't keep up with what they were doing on the host machine that was 3000 miles away but they opened a terminal session and were making modifications to host application. In the end they were able to get remote control working on the host. So, thats great.  However the issue of the security and privacy setting window popping up anytime you reboot the MacBook, or if you shut down the host process and start it back is not resolved. They were saying this will be 'normal' behavior . I expressed that this is not acceptable because it confuses the user I am supporting with popup about security. 

Logmein support was helpful and nice, especially with the non-tech savy user. 

As a follow up on my iMac I decided to do a clean install of Catalina. Once that was done I did the usual send and email invite to install Logmein host on the iMac. The install went fine. I did notice that there were security and privacy notices for Accessibility, File Access and Screen sharing . Once completed I rebooted the iMac.  No security popups,, started Logmein Host, no security popups. Then used my Logmein client to connect to the iMac and remote control works perfectly.  That iMac had gone through several OS updates (Yosemite to Catalina) and several Logmein updates (2015 - 2019) so maybe it was just junked up.. But a clean OSX install followed by Logmein install seems to make it work smoothly.. Guess I will have to wait until the Macbook 3000 miles away is visiting me so I can clean install MacOSX and Logmein... 

I am still having issues with Logmein and Catalina 10.15.1.  My client is Macbook Pro 2016, I connect to  iMac Late 2015 in my office to test Logmein functionallity. I also have a MacBook Pro 2018 I connect to for assistng a user. 

All are running Catalina 10.15.1. 

All are running Logmein Host 4.1.0.10893,  the client only is installed on MacBook Pro 2016 version 4.1.7.284 

I can connect to the iMac and remote control it. However the iMac continues to pop up the Security and Privacy window when restarting the iMac or when restarting the Logmein Host.  The items in Security and Privacy are set as follows on the iMac host : Accessibility = LMiGUIAgent, LogMein Client,LogMein.app  ; Full Disk Access = LogMein Installer, LogMein Control Panel, LogMein.app ; Files and Folders = LogMeIn Installer - full disk access , LogMein Control Panel - full disk access, LogMein.app - full disk access ;   Screen Recording = LogMein.app . 

I see no BASH, or AEServer listed in any of these settings. 

The Macbook Pro 2018 has the same issue with th pop up of the security and Privacy settings on restart of the OS or restart of the Logmein Host app. My logmein client can connect to the 2018 MacBook pro but I cannot remote control it. I also tested remote connection from the iMac to this one and it also cannot remote control it. 

I have uninstalled and re-installed Logmein on both the iMac and Macbook Pro 2018 and they behave the same way. I have also cleared NVRAM /PRAM on both with not change. 

The real difficult part is the MacBook Pro 2018 is some 3000 miles away and its user is not tech savy.  

H e l p.      thanks and sorry for the post length...  been a happy Logmein user for many years.. 

This system is currently out of the country so I will get back once it returns and can schedule something.  Thanks.

I've found that adding or ticking the check for LogMeIn in Accessibility and most importantly, in Screen Recording (after Catalina) worked.  You don't mention LogMeIn.app.  I have that in my list and that is checked on.

I have AEServer in my Accessibility and that is NOT checked on.  What exactly does that do?

Being that there are several items in System Preferences that need to be checked, maybe it's best that we get a definitve list.  And better would be that LogMeIn does all the check boxes or walks us through all of them like it does for SOME of the settings.

Here are all the possible ones I can find:

Microphone

   LogMeIn.app

Accessbility

   AEServer

   LMIGUIAgent.app

   LogMeIn Client

   LogMeIn.app

Full Disk Access

   LogMeIn Control Panel

   LogMeIn.app

Files and Folders

   LogMeIn Client

      Downloads Folder

      Documents Folder

      Desktop Folder

Screen Recording

   LogMeIn.app

I'm working fine with the way mine are set now, but not all of them are checked on so it would be nice to know what all of them do and which are needed on, since I don't have AEServer on and I'm working fine for what I need to do.

There are permissions that need to be set when the client or the host machine is a mac Catalina or a mac Mojave. The first thing is thing is to go to system preferences then security and privacy then accessibilty, Click the lcon to make changes.

Put a check mark in LMI Gui and AEServer and Bash if you see that. 

Next go down to full disk access and put a check mark in the same. LMI Gui or Bash pr both

Then screen recorder , check that off as well,

then input monitor

All files and folders and Full DIsk Access

You will see the LogMein Control panel icon in this folders, PLease check mark them and then click the lcok to make changes.

Save then try again.

This information is from a LogMeIN Support Staff.

I'm running 10.15.1 Catalina and LogMeIn version 4.1.7284. I have no issues controlling remote clients. I have full functionality. You might try and clear your PRAM and see if that resolves your issue.

this is broken again in 10.15.1.  no longer is there a bash entry in screen recording.  so you can remote connect and see everything but you can't control anything

I used to be able to restart the Mac and log in remotely. Now I can only do the restart: I have to go to the Mac to log in. Not a huge deal since I'm walking over there anyway, but it inconvenient.

Spot on...Adding the permissions to Screen Recording and File and Disk access was the fix for me.

Ah OK.  I was responding to the first poster who said they could connect but not see/control. This behavior is due to the Catalina upgrade on the HOST computer, where LMI control panel runs.

This was my issue too and though it is not officially supported, allowing bash and LMI in the privacy settings for screen recording, does return LMI control panel on the host to proper operation.

Ok, we're talking about two different things then. I was talking about the client not the control panel. Glad that they at least acknowledge that the control panel doesn't work and that a new version is coming.

Not supported.  The version mentioned in previous thread (4.1.7151) is not available via download from LogMeIn.  Just got off with tech support. Here's the text from https://support.logmeininc.com/pro/faq/is-logmein-compatible-with-macos-catalina

"The current LogMeIn Control Panel is not supported with macOS Catalina.
Apple's new security features related to consent make it more difficult to create a compatible version of the host software. You can find out more information about macOS Catalina's new security features here.
A new version of the LogMeIn Control panel that supports macOS Catalina will be released soon."

Fortunately, the guy on the phone revealed the actual fix:

1. system preferences/security & privacy/privacy

2. NEW ENTRY in Catalina called "Screen Recording"

3. add "bash" and "logmein" apps here and voila!

now v4.1.0.10593 from July works again!  hope this helps...

Craig, did you read this entire thread?  LogMeIn is indeed supported under Catalina. I have it running right now. Read the thread you you'll find the solution that works.

FYI.  Catalina is not currently supported by LogMeIn and this software version doesn't exist

I can confirm that this resolved all issues with remote control. After applying the fix and upgrading to Catalina I was able to remote in and manage a machine.