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Forum Discussion
dac72
7 years agoActive Contributor
MacOS Catalina Support
Does the current version of LogMeIn Pro support MacOS Catalina?
Just upgraded to Catalina last night and I am able to remotely connect to the device device, however, I cannot manage it. When I connect to the device I just get any empty desktop image without any icon or ability to do anything with it.
Ok, I ran the uninstall script and completely removed logmein, downloaded it again and this time it comes up as the 64bit app version 4.1.7151.
Would be nice if LogMeIn was a little more clear about this!
53 Replies
- ArW6 years agoNew Member
I have update my Mac to MacOS Catalina 10.15 and my Log Me In Pro Host computer won't run now because it is 32 bit and needs to be updated to 64 bit - How do I get the update for Log Me In Pro?
- Jngo6 years agoVisitor
I don't even have LogMeIn (or any applications) on the list when I go to the Privacy > Screen Recording section in preferences. How do I get LogMeIn to show up there? I'm on the very latest MacOS Catalina version (10.15.2) and just reinstalled LogMeIn Hamachi as well
- SW416 years agoNew Contributor
If an admin had access to the machine, we would not be needing remote software.
How would I script that with an MDM tool like Jamf or WorkspaceOne?
- SteveVo6 years agoNew Member1. Open "Security and Privacy" 2. Click on the lock at the bottom-left corner and fill the Mac User ID and password. 3. Open tab "Privacy" 4. Under "Privacy" > Click on "Accessibility" 5. Click on the "+" icon and find the LogMeIn (normally it should be in the Download folder in the computer). 6. Tick on "Bash", "AEServer" and "LogMeIn" (if any is available) 7. Under "Privacy" > Click on "Screen Recording" 8. Tick on "Bash", "AEServer" and "LogMeIn" (if any is available)
- Jazmine_Clough6 years agoGoTo Contributor
That means you have to login as administrator first on that machine
- SW416 years agoNew Contributor
Can't unlock the lock, the remote user is NOT an admin.
- Jazmine_Clough6 years agoGoTo Contributor
In the Mojave/Catalina OS
Go to System Preferences: System and Security, Privacy Tab Click padlock at bottom of screen to unlock and make changes, Then go to
Accessibility TAb,( Click the lock at the bottom to make changes), enter credentials, then put check marks anything LMI(LogMeIn or G2p GoToMyPC Related (for your plan, including GoToAssist if subscribed) also look for BASH (very important for mouse control) and AESERVER as well ,
For Catalina users: Then go down to all other folders especially Full Disk Access and SCREEN RECORDER put check marks, for Logmein Client, LMI Gui Agent and so forth, This will only show up if you are Catalina, Everyone else (Mojave users) Its Just Accessibility
Click lock to save changes, and then restart if that doesn’t work go back again two more times Restart and that should, do it.
- SW416 years agoNew Contributor
We also need to adapt the solution to use Jamf to manage the Macs so they can accept sessions with logmein.
- dac726 years agoActive Contributor
I have this same issue on several of my machines, afer many attempts to fix it on my own I finally called the logmein support line for advice. I spent over an hour troubleshooting this issue with them and in the end they were totally useless and blamed it all on the MacOS. When it became clear they ran out of things to "try" they became rude and told me it was not their issue and deferred me to Apple. This is clearly an issue with their software but judging by their attitudes they have no intention to address it. This last support (lack of support) experience was the final straw for me with this rediculously overpriced software, I will not be renewing my subscription to this service after it expires.
BTW... its comical to see that I was the one who started this thread back in October 2019 and there is still so much activity on these MacOS issues, all the while LogMeIn has done nearly nothing to correct their software to help their customers.
- djzlmi6 years agoNew Member
I have Catalina 10.15.2. Have installed 64 bit version of app. Every time I restart computer, Security and Privacy in System Preferences opens up. I have all the requisite boxes checked off (and in fact remote control works from another computer), however after 10 restarts, the Systems Preferences dialog opens. I have checked login startup settings and dock settings, and Systems Preferences is not supposed to open upon startup. I have installed and reinstalled LogmeIn several times.
Please advise fix.