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Becca27
New Contributor

Mouse on host and mouse on remote are not aligned

The mouse on my remote computer and host computer are all of a sudden not aligned. I can see both the local and remote mouse at the same time and depending on the screen resolution I set it at, they are anywhere from an inch to 8 inches apart. This makes it very difficult, if not impossible to control the session. 

5 REPLIES 5
AshC
Retired GoTo Contributor

Re: Mouse on host and mouse on remote are not aligned

@Becca27  Sorry for the struggles there!

 

Could you specify what size the monitor is, what Operating System is in use, and what resolutions you've tried?


Ash is a member of the LastPass Community Care Team.

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Becca27
New Contributor

Re: Mouse on host and mouse on remote are not aligned

The host monitor is 21" and the remote monitor is 27". I also tried it on my laptop which is 15.5", and it was having the same trouble. A couple hours later it seemed to resolve itsef. 

AshC
Retired GoTo Contributor

Re: Mouse on host and mouse on remote are not aligned

@Becca27  OK.  Thanks for the follow up.


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rolfcar
New Member

Re: Mouse on host and mouse on remote are not aligned

I have the same issue the local and host computer not aligned , have tried logging in several times today , no improvement. This has never happened before , suggestions?

AshC
Retired GoTo Contributor

Re: Mouse on host and mouse on remote are not aligned

@rolfcar   If this change just happened suddenly, I would also consider rebooting both PCs, and reinstalling LMI if needed.  It migh talso be good to check with the PC manufacturer's website for any new drivers you can update.

 


Ash is a member of the LastPass Community Care Team.

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