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Anonymous2
Active Contributor

Re: DUAL MONITOR - OPTION NO LONGER IN MENU OPTIONS

I've been talking with support, and the official word now from support is that screen blanking only supports one monitor. They seem to think it's a feature instead of a bug.

If we want it restored to like it used to be where screen blanking scan be used with multi-monitors then we need to make a lot of noise to convince them this is a bug rather than a feature.
Jenawrey
Active Contributor

Re: DUAL MONITOR - OPTION NO LONGER IN MENU OPTIONS

Everyone, so many of you are giving the option.  We need to PUSH BACK to LogMeIn.  

 

Are there LogMeIn reps in this community?  Or do we all have to make cases?

 

Turning OFF blank screen is NOT a fix.  This is a work around or "band aid".  Blank screen is for security purposes!

 

I know VERY few offices these days that have ONE monitor to blank. 

 

Basically, LogMeIn is saying "don't forget to manually turn off your monitor before you leave every day" as security.  So frustrating.

 

 

GuidanceTech
New Contributor

Re: DUAL MONITOR - OPTION NO LONGER IN MENU OPTIONS

Agree 100% we have muti use of monitor with out screen blanking. People want to be able to access both screen and have screen blanking enabled for security reasons. This is a bug. 

 

We have a client who has 6 screens. With blanking enabled they show 11 screens and we not able to actually use the machine till we remove the screen blanking, then we get the 6 screens back as before, but this is not suitable as we need screen blanking enabled.  So product does not work as was sold for.

 

LogMeIn keep pushing prices up and up but system gets worse and worse. Think time to look else where. 

dsmith7
Active Contributor

Re: DUAL MONITOR - OPTION NO LONGER IN MENU OPTIONS

For the record -- we've used LMI for > 5 years and ALWAYS had screen blanking available for dual monitors. Worked flawlessly until a Windows 10 update and then there was a message "Windows 10   20?? does not allow the blanking feature" and it was stopped.  

 

Multi-monitor blanking is a basic security feature for many types of work. 

Shannon01
New Contributor

Re: dual monitor icon/button missing after update (pro)

This worked for me!!! Thanks- although now everyone at work can see my screen which I don't like hopefully the next upgrade from Logmein doesn't mess things up further. 

Thanks for posting!