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New Contributor

Password does not work in application

We have a user who is stating that their local account password does not work when trying to remote in with the application but it does work when remoting in with the browser. Is there any explanation for this?

2 REPLIES 2
LogMeIn Contributor

Re: Password does not work in application

Hi Blake, I can't think of any reason why there would be inconsistencies when entering a password remotely.  From the same client PC, have you been able to test a different remote connection and credential entry, in order to rule out one of those two computers?

New Contributor

Re: Password does not work in application

 

I suspect that you are talking about a Windows user and that user has a renamed account.

when you rename an account in Windows the system retains the original username for remote access services.  Check the pc to see if the login user name is in the users directory, if not then the username was renamed somewhere along the way and that is your problem,