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Anon127206
New Contributor

Windows remote controlling Mac only desktop wallpaper and menu bar visible

Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. The issue began with the update.

4 REPLIES 4
AshC
LogMeIn Contributor

Re: Windows remote controlling Mac only desktop wallpaper and menu bar visible

Hi @Anon127206 ,

Sorry to hear about the LogMeIn behavior there. 

Have you already gone through the basic troubleshooting of rebooting the host Mac, and/or re-installing the endpoint software? 

Coocker
New Contributor

Re: Windows remote controlling Mac only desktop wallpaper and menu bar visible

Same problem. I login from other Mac and see only Menu Bar and wallpaper. Everything in security settings  LogMeIn related is checked. Logmein App re-installed.

AshC
LogMeIn Contributor

Re: Windows remote controlling Mac only desktop wallpaper and menu bar visible

@Coocker  Does the affected Mac host have a display attached to the hard drive there?  If you've already performed a re-install then you may need to reach out to Customer Support when you have physical access to the machine:  https://support.logmeininc.com/pro/help/how-do-i-contact-support 

akue
New Contributor

Re: Windows remote controlling Mac only desktop wallpaper and menu bar visible

Same here, but on Mac! I've already contacted customer support, re-installed, and still issues. I've even tried on multiple OS' from Windows, macOS Big Sur, macOS Catalina, and iOS. 

 

The re-install is temporary and works initially, but you are back to just the desktop and menu bar as the day goes on.  My only option now is to downgrade my iMac back to macOS Catalina and hope that fixes the issues.