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Forum Discussion
rcampbell
5 years agoNew Contributor
blank monitor
I have a dual monitor set up that I access. I'm now finding that when I use the blank screen option I lose one of the monitors. It didn't use to do this. Has the been a change on the logmein side tha...
- 5 years ago
Can you try installing this new build to see if it resolves the issue there? https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89
AshC
5 years agoRetired GoTo Contributor
Hi rcampbell
Can you tell us what type of display you're using as the secondary monitor and how it is physically connected to the Host PC?
rcampbell
5 years agoNew Contributor
Hi Ash,
The crazy thing it has always worked fine up until 2 months ago. It is a computer in my office at another location. So what happens I have a dual monitor setup here and dual monitor at that location. I can see both screens like normal until I click blank screen then it goes to one monitor. It doesn't give me the choice in options for multi monitor it just give resolution options.
Thank you
- AshC5 years agoRetired GoTo Contributor
rcampbell Can you confirm the LogMeIn software version running on the host currently?
- rcampbell5 years agoNew Contributor
It's version 4.1.0.14344 updated 3/12/21
- AshC5 years agoRetired GoTo Contributor
Can you try installing this new build to see if it resolves the issue there? https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89
- rcampbell5 years agoNew Contributor
h I'm not at another location and it seems to be happening no matter what computer I access
- rcampbell5 years agoNew Contributor
This might seem like a dumb question. The host is the one I operating from or the one I'm accessing?