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rcampbell
New Contributor

blank monitor

I have a dual monitor set up that I access. I'm now finding that when I use the blank screen option I lose one of the monitors. It didn't use to do this. Has the been a change on the logmein side that is causing this?

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: blank monitor

Can you try installing this new build to see if it resolves the issue there?  https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89  

View solution in original post

7 REPLIES 7
AshC
LogMeIn Contributor

Re: blank monitor

Hi @rcampbell

Can you tell us what type of display you're using as the secondary monitor and how it is physically connected to the Host PC? 

rcampbell
New Contributor

Re: blank monitor

Hi Ash,

The crazy thing it has always worked fine up until 2 months ago. It is a computer in my office at another location. So what happens I have a dual monitor setup here and dual monitor at that location. I can see both screens like normal until I click blank screen then it goes to one monitor. It doesn't give me the choice in options for multi monitor it just give resolution options.

Thank you

AshC
LogMeIn Contributor

Re: blank monitor

@rcampbell  Can you confirm the LogMeIn software version running on the host currently? 

rcampbell
New Contributor

Re: blank monitor

This might seem like a dumb question. The host is the one I operating from or the one I'm accessing?

rcampbell
New Contributor

Re: blank monitor

h I'm not at another location and it seems to be happening no matter what computer I access

rcampbell
New Contributor

Re: blank monitor

It's version 4.1.0.14344 updated 3/12/21

AshC
LogMeIn Contributor

Re: blank monitor

Can you try installing this new build to see if it resolves the issue there?  https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89  

View solution in original post