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Raforbessr
New Contributor

one time email security code fails to appear

I am trying to login and the one time security code never arrives. I have run mail traces in O365 and it just never shows up. I went to the contact us page and I guess the 24/7 support isn't 24/7 - 

1 ACCEPTED SOLUTION

Accepted Solutions
allenlbrown
New Contributor

Re: one time email security code fails to appear

I talked with tech support today, apparently it’s a busy server issue. They gave me alternate servers which worked:

“Those are the links you can use whenever you are not getting the code verification:

https://www.logmein.com/?targetUrl=usva.logmein.com
https://www.logmein.com/?targetUrl=uk.logmein.com
https://gamma.logmein.com/

Once in, I turned off email codes and turned on text codes (which seems more reliable). Everything has been working now!

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13 REPLIES 13
allenlbrown
New Contributor

Re: one time email security code fails to appear

Having the same problem today.

LomeinNoodles
New Contributor

Re: one time email security code fails to appear

Same issue for me over the last 2 days...I just tried a moment ago and no dice...WTH?

Raforbessr
New Contributor

Re: one time email security code fails to appear

It a new feature
LomeinNoodles
New Contributor

Re: one time email security code fails to appear

Yes...like our perpetual price hikes, no response to support emails, etc - features.
LomeinNoodles
New Contributor

Re: one time email security code fails to appear

I'm back as of this AM (in US).
Maintenance over the weekend that we were not notified on?
AshC
Retired GoTo Contributor

Re: one time email security code fails to appear

@LomeinNoodles  @Raforbessr  @allenlbrown  Sorry for the delay in getting back to you.

 

I checked with some folks in operations who were unaware of any communications issues over the weekend.  I'm assuming everything is working now, but please do let us know if something like this should recur again.


Ash is a member of the LastPass Community Care Team.

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LomeinNoodles2
New Member

Re: one time email security code fails to appear

it's not working again...down all day today!!!

STILL not working!

allenlbrown
New Contributor

Re: one time email security code fails to appear

I talked with tech support today, apparently it’s a busy server issue. They gave me alternate servers which worked:

“Those are the links you can use whenever you are not getting the code verification:

https://www.logmein.com/?targetUrl=usva.logmein.com
https://www.logmein.com/?targetUrl=uk.logmein.com
https://gamma.logmein.com/

Once in, I turned off email codes and turned on text codes (which seems more reliable). Everything has been working now!
LomeinNoodles
New Contributor

Re: one time email security code fails to appear

@allenbrown - THANK YOU!!!!