Logmein seems to cause a problem on the HP spectre x360. When Logmein installed, the touchscreen and touch area stop working and the computer sends only a beeping sound. When I uninstall Logmein, it works fine. It seems that Logmein interfers with the drivers in a negative way. Running win 10 home.
Hi @gldr ,
I'm sorry about the conflict there with your touch-screen client functionality.
There may be a solution for your touch-screen PC, though you would have to make a registry change there to disable the Touch Filter Driver, located here: HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\RemoteControl (set the value to 1).
If you want assistance with troubleshooting, feel free to contact our support staff at your convenience.
I am having this same issue. I do not see the registery file to disable the touch filter driver. Is it named something else or does it need to be created?
@Tstory It’s not a file, it’s a key in the registry. Use the registry editor to open the registry and then find the location mentioned. You can change the value of the key mentioned.