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New Contributor

Re: Alert Sounds not working

So I tried the RT console on my laptop with the login that hasn't been playing alerts & I do get them on there. I also used a different Windows user acccount not the one I use on the machine that has the issue. I didn't want windows to sync anything in case that was the issue. 

I have checked the account that I use on the machine that is not working on the laptop & I get alerts. 

 

I've also uninstalled all audio drivers on the desktop not playing alerts & I still don't receive alerts after having the drivers reinstalled. 

 

 

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LogMeIn Contributor
LogMeIn Contributor

Re: Alert Sounds not working

Could you try the IE browser TC with the original account that you experience the issue?

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LogMeIn Contributor
LogMeIn Contributor

Re: Alert Sounds not working

And a possible workaround. Could you ask your Rescue admin to delete and recreate your technician in the AdminCenter? I think it will work as a workaround.