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DJRizzo's avatar
DJRizzo
Active Contributor
5 years ago
Solved

Can't control Mac client

When I am providing support for some of my Mac users, I am completely unable to control their computer. This only happens on machines that have already given LogMeInRescue permission to control the c...
  • lwielder's avatar
    5 years ago

    We've had this issue as well the problem was we think it had the 32bit application and then the move to 64bit changes something. What i had to do was re add it with the + sign in the security and preferences. The file should be in the download folder. After re adding it everything was business as usual