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Difficulty controlling client's OS X Catalina
Hello,
When I remote control a customer's mac running macOS Catalina, I can see background,
top bar and LMIrescue window but I can't see all other windows on Mac.
In June, before the la...
I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.
rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1
Hi shri
How many Macs is this currently affecting?
Have you re-installed the Rescue endpoint software to troubleshoot?
Hi AshC , thank you for your response. we have this issue in some Mac's not able to uncheck and recheck Support LogMeIn Resuce in Screen Recording and Accessibility. due to this we are not able to view and work on end user system.
Having the same issue. Can't control but Support-LogmeinRescue is already checked under Security & Privacy > Accessibility and Screen Recording. The Support-LogmeinRescue box is frozen and can't be unchecked/rechecked so their is no way to control the users Mac.
You need to remove the ticks and then re-add ticks (under Security & Privacy > Accessibility and Screen Recording "Support-LogmeinRescue" box).
- Not only this, but you need to remove the old LMI entries in those boxes or you're not re-checking what you Think you are. MacOS has a bad habit of remembering something it doesn't need to.
