The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Difficulty controlling client's OS X Catalina
Hello,
When I remote control a customer's mac running macOS Catalina, I can see background,
top bar and LMIrescue window but I can't see all other windows on Mac.
In June, before the la...
I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.
rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1
after updated to Catalina 10.15.6 LMI Rescue app is not working, we have enabled support LogMeIn Rescue app in Accessibility and screen recording but not able to control the Macs.
Tried to add manually but its not working, not able to add in Accessibility and screen recording.
any solution for this?
I can confirm there is an issue with LogMein Rescue and Mac OS 10.15.6 ... same thing as the way people describe it in the post.
with older versions of Catalina like 10.15.4 there's no issue..
