The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Difficulty controlling client's OS X Catalina
Hello,
When I remote control a customer's mac running macOS Catalina, I can see background,
top bar and LMIrescue window but I can't see all other windows on Mac.
In June, before the la...
I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.
rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1
SteveinMD1 Rescue is fully supported on Mac operating systems, and we are currently working with Apple to identify the security triggers necessary to allow full functionality. I apologize that this is taking longer than expected.
i belive reset Accessibility will fix this issue
command for reset accessibility: tccutil reset Accessibility
command for reset screen recording : tccutil reset ScreenCapture
note: both command will clear ALL ENTRIES in Accessibility and Screen Recording
