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Forum Discussion
Letech
6 years agoNew Member
Difficulty controlling client's OS X Catalina
Hello,
When I remote control a customer's mac running macOS Catalina, I can see background,
top bar and LMIrescue window but I can't see all other windows on Mac.
In June, before the la...
- 5 years ago
I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.
rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1
shri
6 years agoActive Contributor
after updated to Catalina 10.15.6 LMI Rescue app is not working, we have enabled support LogMeIn Rescue app in Accessibility and screen recording but not able to control the Macs.
Tried to add manually but its not working, not able to add in Accessibility and screen recording.
any solution for this?
dn1p
5 years agoNew Member
I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.
rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1
- marodtri4 years agoNew Contributor
Is this script to be entered by the client?
- stevengsnyder4 years agoNew Member
This corrected the issue that had been frustrating me for months on two different machines. Thank you for taking the. time to post this solution
- gwpd5 years agoNew Contributor
Thank you mate for posting that, I was haveing the same problem and unfortunatly rang tech support for rescue who were as helpfull as a choclete fire guard.
- fthftf4 years agoNew Contributor
Thanks for reply