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Letech's avatar
Letech
New Member
6 years ago
Solved

Difficulty controlling client's OS X Catalina

Hello,   When I remote control a customer's mac running macOS Catalina, I can see background, top bar and LMIrescue window but I can't see all other windows on Mac.   In June, before the la...
Problem
  • dn1p's avatar
    dn1p
    5 years ago

    I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.

     

     

    rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1

gwpd's avatar
gwpd
New Contributor
5 years ago

Well its Friday and after 2-3 days of all working great we are now back to square one, rescue works fine on my PC Win 10 Pro, it works fine on my older G5 Apple Mac, and is totally useless on my Apple Book Pro.

 

No new updates on Laptop, rescue starts, I can see clients machines, I can enter their user names and passwords, then it just freezers once I try to login to clients machines.

So as long as I site in my office for the rest of my life and don't upgrade any of my machines all works.

 

Is anyone having better luck than me with this problem.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

gwpd  Specifically which Rescue version are you running on the problem Mac?  If you're not running the Mac beta testing version, I will post this as soon as it becomes publicly available to all customers.  Thanks for your patience.