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New Contributor

How to leave session in LogMeIn Rescue without ending session for collaborator?

Here is the scenario,

I am using LogMeIn Rescue version 7.12.3351 (64-bit)

  1. Connected session with a customer.
  2. I am level 1 technician. Cannot resolve the issue.
  3. I invited level 2 technician.

Now I need to leave session without ending session for Level 2 technician. How would I do that?

 

1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Contributor

Re: How to leave session in LogMeIn Rescue without ending session for collaborator?

@davenonwork you would hand-off the lead Technician role to the Level 2 technician.  See below for additional information:

About Lead Technician Capabilities During Collaboration 

View solution in original post

2 REPLIES 2
Highlighted
LogMeIn Contributor

Re: How to leave session in LogMeIn Rescue without ending session for collaborator?

@davenonwork you would hand-off the lead Technician role to the Level 2 technician.  See below for additional information:

About Lead Technician Capabilities During Collaboration 

View solution in original post

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New Contributor

Re: How to leave session in LogMeIn Rescue without ending session for collaborator?

I will test and provide feedback. Thanks!